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The mobile app includes the same live chat feature and may offer quicker routing if you are logged in with an active booking  1-833-281-3071 . For claims, complaints, or delayed baggage 1-833-281-3071, British Airways also provides online forms. Email is slower but suitable for non-urgent issues requiring documentation. While live chat exists, response speed  1-833-281-3071 and access to agents depend on timing and system load. Calling or using social media may yield faster results.