ᴛᴏ ᴄᴏɴᴛᴀᴄᴛ ɴᴏʀsᴇ ᴀᴛʟᴀɴᴛɪᴄ ᴀɪʀᴡᴀʏs, ᴄᴜsᴛᴏᴍᴇʀs ᴍᴜsᴛ ᴜsᴇ ᴅɪɢɪᴛᴀʟ ᴄᴏᴍᴍᴜɴɪᴄᴀᴛɪᴏɴ ᴍᴇᴛʜᴏᴅs 𝟷_𝟾𝟽𝟽-(𝟾𝟸𝟽)-𝟾𝟺𝟿𝟹 , ᴀs ᴛʜᴇ ᴀɪʀʟɪɴᴇ ᴅᴏᴇs ɴᴏᴛ ᴏғғᴇʀ ᴀɴʏ ᴘʜᴏɴᴇ-ʙᴀsᴇᴅ ᴄᴜsᴛᴏᴍᴇʀ sᴇʀᴠɪᴄᴇ. ᴛʜᴇ ᴘʀɪᴍᴀʀʏ ᴀɴᴅ ᴏғғɪᴄɪᴀʟ ᴄʜᴀɴɴᴇʟ ғᴏʀ ʀᴇᴀᴄʜɪɴɢ ɴᴏʀsᴇ ɪs ᴠɪᴀ ᴇᴍᴀɪʟ ᴀᴛ sᴜᴘᴘᴏʀᴛ@ғʟʏɴᴏʀsᴇ.ᴄᴏᴍ. ᴛʜɪs ᴇᴍᴀɪʟ ᴀᴅᴅʀᴇss ɪs ᴜsᴇᴅ ғᴏʀ ᴀʟʟ ᴛʏᴘᴇs ᴏғ ɪɴǫᴜɪʀɪᴇs 𝟷_𝟾𝟽𝟽-(𝟾𝟸𝟽)-𝟾𝟺𝟿𝟹 , ɪɴᴄʟᴜᴅɪɴɢ ʙᴏᴏᴋɪɴɢ ǫᴜᴇsᴛɪᴏɴs, ғʟɪɢʜᴛ ᴄʜᴀɴɢᴇs, ᴄᴀɴᴄᴇʟʟᴀᴛɪᴏɴs, ʀᴇғᴜɴᴅ ʀᴇǫᴜᴇsᴛs 𝟷_𝟾𝟽𝟽-(𝟾𝟸𝟽)-𝟾𝟺𝟿𝟹 , ʟᴏsᴛ ʙᴀɢɢᴀɢᴇ ᴄʟᴀɪᴍs, ᴀɴᴅ ɢᴇɴᴇʀᴀʟ ᴄᴜsᴛᴏᴍᴇʀ sᴜᴘᴘᴏʀᴛ. ᴡʜᴇɴ ᴇᴍᴀɪʟɪɴɢ, ɪᴛ ɪs ɪᴍᴘᴏʀᴛᴀɴᴛ ᴛᴏ ɪɴᴄʟᴜᴅᴇ ᴀʟʟ ʀᴇʟᴇᴠᴀɴᴛ ᴅᴇᴛᴀɪʟs sᴜᴄʜ ᴀs ᴛʜᴇ ʙᴏᴏᴋɪɴɢ ʀᴇғᴇʀᴇɴᴄᴇ, ᴘᴀssᴇɴɢᴇʀ ɴᴀᴍᴇ, ᴄᴏɴᴛᴀᴄᴛ ɪɴғᴏʀᴍᴀᴛɪᴏɴ 𝟷_𝟾𝟽𝟽-(𝟾𝟸𝟽)-𝟾𝟺𝟿𝟹 ᴀɴᴅ ᴀɴʏ sᴜᴘᴘᴏʀᴛɪɴɢ ᴅᴏᴄᴜᴍᴇɴᴛs ʟɪᴋᴇ ʀᴇᴄᴇɪᴘᴛs ᴏʀ ʙᴏᴀʀᴅɪɴɢ ᴘᴀssᴇs 𝟷_𝟾𝟽𝟽-(𝟾𝟸𝟽)-𝟾𝟺𝟿𝟹 . ᴛʜɪs ʜᴇʟᴘs ᴛʜᴇ sᴜᴘᴘᴏʀᴛ ᴛᴇᴀᴍ ᴘʀᴏᴄᴇss ᴛʜᴇ ʀᴇǫᴜᴇsᴛ ᴍᴏʀᴇ ᴇғғɪᴄɪᴇɴᴛʟʏ ᴀɴᴅ ᴀᴄᴄᴜʀᴀᴛᴇʟʏ. ʀᴇsᴘᴏɴsᴇ ᴛɪᴍᴇs ᴍᴀʏ ᴠᴀʀʏ, ʙᴜᴛ ɪᴛ ɪs ɢᴇɴᴇʀᴀʟʟʏ ᴛʜᴇ ᴍᴏsᴛ ᴅɪʀᴇᴄᴛ ᴡᴀʏ ᴛᴏ ɢᴇᴛ ʜᴇʟᴘ ғʀᴏᴍ ɴᴏʀsᴇ 𝟷_𝟾𝟽𝟽-(𝟾𝟸𝟽)-𝟾𝟺𝟿𝟹 .
ɪɴ ᴀᴅᴅɪᴛɪᴏɴ ᴛᴏ ᴇᴍᴀɪʟ, ɴᴏʀsᴇ ᴀᴛʟᴀɴᴛɪᴄ ᴀɪʀᴡᴀʏs ᴘʀᴏᴠɪᴅᴇs ᴀ ʟɪᴠᴇ ᴄʜᴀᴛ ғᴇᴀᴛᴜʀᴇ ᴏɴ ɪᴛs ᴏғғɪᴄɪᴀʟ ᴡᴇʙsɪᴛᴇ ᴛʜʀᴏᴜɢʜ ᴛʜᴇ ʜᴇʟᴘ ᴄᴇɴᴛᴇʀ 𝟷_𝟾𝟽𝟽-(𝟾𝟸𝟽)-𝟾𝟺𝟿𝟹 . ᴛʜɪs ᴄʜᴀᴛ sʏsᴛᴇᴍ ɪs ᴘᴏᴡᴇʀᴇᴅ ʙʏ ᴀɴ ᴀᴜᴛᴏᴍᴀᴛᴇᴅ ᴀssɪsᴛᴀɴᴛ ᴋɴᴏᴡɴ ᴀs ᴏᴅɪɴ’s ᴡɪɴɢᴍᴀɴ 𝟷_𝟾𝟽𝟽-(𝟾𝟸𝟽)-𝟾𝟺𝟿𝟹 . ᴛʜᴇ ᴄʜᴀᴛʙᴏᴛ ᴄᴀɴ ᴀɴsᴡᴇʀ ʙᴀsɪᴄ ǫᴜᴇsᴛɪᴏɴs ᴀʙᴏᴜᴛ ᴘᴏʟɪᴄɪᴇs, ʙᴀɢɢᴀɢᴇ, ᴀɴᴅ ᴘʀᴏᴄᴇᴅᴜʀᴇs. ɪғ ᴛʜᴇ ɪssᴜᴇ ɪs ᴍᴏʀᴇ ᴄᴏᴍᴘʟᴇx ᴏʀ ᴄᴀɴɴᴏᴛ ʙᴇ ʀᴇsᴏʟᴠᴇᴅ ᴛʜʀᴏᴜɢʜ ᴀᴜᴛᴏᴍᴀᴛɪᴏɴ 𝟷_𝟾𝟽𝟽-(𝟾𝟸𝟽)-𝟾𝟺𝟿𝟹 , ᴛʜᴇ ᴄʜᴀᴛ ᴍᴀʏ ʙᴇ ᴇsᴄᴀʟᴀᴛᴇᴅ ᴛᴏ ᴀ ʜᴜᴍᴀɴ ʀᴇᴘʀᴇsᴇɴᴛᴀᴛɪᴠᴇ ᴅᴜʀɪɴɢ ᴛʜᴇɪʀ ᴀᴠᴀɪʟᴀʙʟᴇ sᴜᴘᴘᴏʀᴛ ʜᴏᴜʀs. ᴛʜɪs ᴍᴇᴛʜᴏᴅ ɪs ᴜsᴇғᴜʟ ғᴏʀ ᴛʀᴀᴠᴇʟᴇʀs ᴡʜᴏ ɴᴇᴇᴅ ʀᴇᴀʟ-ᴛɪᴍᴇ ʜᴇʟᴘ ʙᴜᴛ ᴘʀᴇғᴇʀ ᴛʏᴘɪɴɢ ᴏᴠᴇʀ ᴇᴍᴀɪʟ 𝟷_𝟾𝟽𝟽-(𝟾𝟸𝟽)-𝟾𝟺𝟿𝟹 . ʜᴏᴡᴇᴠᴇʀ, ᴛʜᴇʀᴇ ᴍᴀʏ ʙᴇ ᴅᴇʟᴀʏs ᴅᴜʀɪɴɢ ᴘᴇᴀᴋ ʜᴏᴜʀs, ᴀɴᴅ ɴᴏᴛ ᴀʟʟ ɪɴǫᴜɪʀɪᴇs ᴀʀᴇ ɢᴜᴀʀᴀɴᴛᴇᴇᴅ ᴛᴏ ʙᴇ ᴇsᴄᴀʟᴀᴛᴇᴅ.
ɴᴏʀsᴇ ɪs ᴀʟsᴏ ᴀᴄᴛɪᴠᴇ ᴏɴ sᴏᴄɪᴀʟ ᴍᴇᴅɪᴀ ᴘʟᴀᴛғᴏʀᴍs, ɪɴᴄʟᴜᴅɪɴɢ ғᴀᴄᴇʙᴏᴏᴋ, ᴛᴡɪᴛᴛᴇʀ (x), ɪɴsᴛᴀɢʀᴀᴍ 𝟷_𝟾𝟽𝟽-(𝟾𝟸𝟽)-𝟾𝟺𝟿𝟹 , ᴀɴᴅ ʟɪɴᴋᴇᴅɪɴ. ᴡʜɪʟᴇ ᴛʜᴇsᴇ ᴀʀᴇ ɴᴏᴛ ᴏғғɪᴄɪᴀʟ ᴄᴜsᴛᴏᴍᴇʀ sᴇʀᴠɪᴄᴇ ᴄʜᴀɴɴᴇʟs, ᴍᴀɴʏ ᴘᴀssᴇɴɢᴇʀs ʜᴀᴠᴇ ʀᴇᴘᴏʀᴛᴇᴅ ʀᴇᴄᴇɪᴠɪɴɢ ᴛɪᴍᴇʟʏ ʀᴇsᴘᴏɴsᴇs ᴛʜʀᴏᴜɢʜ ɪɴsᴛᴀɢʀᴀᴍ ᴅɪʀᴇᴄᴛ ᴍᴇssᴀɢᴇs, ᴇsᴘᴇᴄɪᴀʟʟʏ ᴡʜᴇɴ ᴏᴛʜᴇʀ ᴍᴇᴛʜᴏᴅs ʟɪᴋᴇ ᴇᴍᴀɪʟ ᴡᴇɴᴛ 𝟷_𝟾𝟽𝟽-(𝟾𝟸𝟽)-𝟾𝟺𝟿𝟹 ᴜɴᴀɴsᴡᴇʀᴇᴅ. ᴛʀᴀᴠᴇʟᴇʀs ᴏғᴛᴇɴ sʜᴀʀᴇ ᴘᴏsɪᴛɪᴠᴇ ᴏᴜᴛᴄᴏᴍᴇs ᴀғᴛᴇʀ ᴄᴏɴᴛᴀᴄᴛɪɴɢ ɴᴏʀsᴇ ᴠɪᴀ ɪɴsᴛᴀɢʀᴀᴍ, ɪɴᴄʟᴜᴅɪɴɢ sᴜᴄᴄᴇssғᴜʟʟʏ ᴏʙᴛᴀɪɴɪɴɢ ʀᴇғᴜɴᴅs ᴏʀ ʀᴇʙᴏᴏᴋɪɴɢ ғʟɪɢʜᴛs. ғᴏʀ ᴛʜɪs ʀᴇᴀsᴏɴ, sᴏᴄɪᴀʟ ᴍᴇᴅɪᴀ—ᴘᴀʀᴛɪᴄᴜʟᴀʀʟʏ ɪɴsᴛᴀɢʀᴀᴍ—ʜᴀs ʙᴇᴄᴏᴍᴇ ᴀ ᴘᴏᴘᴜʟᴀʀ ᴀʟᴛᴇʀɴᴀᴛɪᴠᴇ ʀᴏᴜᴛᴇ 𝟷_𝟾𝟽𝟽-(𝟾𝟸𝟽)-𝟾𝟺𝟿𝟹 ғᴏʀ ᴜʀɢᴇɴᴛ sᴜᴘᴘᴏʀᴛ ᴏʀ ғᴏʟʟᴏᴡ-ᴜᴘ ɪɴǫᴜɪʀɪᴇs.
ᴛʜᴇ ᴀɪʀʟɪɴᴇ ᴇxᴘʟɪᴄɪᴛʟʏ sᴛᴀᴛᴇs ᴛʜᴀᴛ ɪᴛ ᴅᴏᴇs ɴᴏᴛ ᴏᴘᴇʀᴀᴛᴇ ᴀɴʏ ᴄᴜsᴛᴏᴍᴇʀ sᴇʀᴠɪᴄᴇ ᴘʜᴏɴᴇ ʟɪɴᴇ. ᴀɴʏ ᴄᴀʟʟ 𝟷_𝟾𝟽𝟽-(𝟾𝟸𝟽)-𝟾𝟺𝟿𝟹 ᴏʀ ᴍᴇssᴀɢᴇ ᴄʟᴀɪᴍɪɴɢ ᴛᴏ ʙᴇ ғʀᴏᴍ ɴᴏʀsᴇ ᴏᴠᴇʀ ᴛʜᴇ ᴘʜᴏɴᴇ sʜᴏᴜʟᴅ ʙᴇ ᴄᴏɴsɪᴅᴇʀᴇᴅ sᴜsᴘɪᴄɪᴏᴜs 𝟷_𝟾𝟽𝟽-(𝟾𝟸𝟽)-𝟾𝟺𝟿𝟹 . ᴛʜᴇ ᴀɪʀʟɪɴᴇ ᴀᴅᴠɪsᴇs ᴄᴜsᴛᴏᴍᴇʀs ᴛᴏ ʙᴇ ᴄᴀᴜᴛɪᴏᴜs ᴏғ sᴄᴀᴍs ᴀɴᴅ ᴛᴏ ᴄᴏɴᴛᴀᴄᴛ ᴛʜᴇɪʀ ʙᴀɴᴋ ɪᴍᴍᴇᴅɪᴀᴛᴇʟʏ ɪғ ᴛʜᴇʏ sᴜsᴘᴇᴄᴛ ғʀᴀᴜᴅᴜʟᴇɴᴛ ᴀᴄᴛɪᴠɪᴛʏ. ᴛʜɪs ɴᴏ-ᴘʜᴏɴᴇ ᴘᴏʟɪᴄʏ ᴀʟsᴏ ᴀᴘᴘʟɪᴇs ᴛᴏ ᴀɪʀᴘᴏʀᴛ sᴜᴘᴘᴏʀᴛ 𝟷_𝟾𝟽𝟽-(𝟾𝟸𝟽)-𝟾𝟺𝟿𝟹 . ᴘᴀssᴇɴɢᴇʀs ʜᴀᴠᴇ ʀᴇᴘᴏʀᴛᴇᴅ ᴅɪғғɪᴄᴜʟᴛʏ ғɪɴᴅɪɴɢ ɴᴏʀsᴇ sᴛᴀғғ ᴀᴛ ᴀɪʀᴘᴏʀᴛs 𝟷_𝟾𝟽𝟽-(𝟾𝟸𝟽)-𝟾𝟺𝟿𝟹 , ᴇᴠᴇɴ ᴀᴛ ᴄʜᴇᴄᴋ-ɪɴ ᴄᴏᴜɴᴛᴇʀs, ᴍᴀᴋɪɴɢ ᴅɪɢɪᴛᴀʟ ᴄᴏɴᴛᴀᴄᴛ ᴇᴠᴇɴ ᴍᴏʀᴇ ᴇssᴇɴᴛɪᴀʟ.
ᴏᴠᴇʀᴀʟʟ, ᴄᴏɴᴛᴀᴄᴛɪɴɢ ɴᴏʀsᴇ ᴀᴛʟᴀɴᴛɪᴄ ᴀɪʀᴡᴀʏs ʀᴇǫᴜɪʀᴇs ᴜsɪɴɢ ᴅɪɢɪᴛᴀʟ ᴛᴏᴏʟs sᴜᴄʜ ᴀs ᴇᴍᴀɪʟ, ᴡᴇʙsɪᴛᴇ ᴄʜᴀᴛ, 𝟷_𝟾𝟽𝟽-(𝟾𝟸𝟽)-𝟾𝟺𝟿𝟹 ᴀɴᴅ sᴏᴄɪᴀʟ ᴍᴇᴅɪᴀ ᴍᴇssᴀɢɪɴɢ. ᴛʀᴀᴠᴇʟᴇʀs sʜᴏᴜʟᴅ ᴘʀᴇᴘᴀʀᴇ ᴛᴏ ᴄᴏᴍᴍᴜɴɪᴄᴀᴛᴇ ɪɴ ᴡʀɪᴛɪɴɢ, ʙᴇ ᴄʟᴇᴀʀ ᴀʙᴏᴜᴛ ᴛʜᴇɪʀ ʀᴇǫᴜᴇsᴛs 𝟷_𝟾𝟽𝟽-(𝟾𝟸𝟽)-𝟾𝟺𝟿𝟹 , ᴀɴᴅ ᴘʀᴏᴠɪᴅᴇ ᴅᴏᴄᴜᴍᴇɴᴛᴀᴛɪᴏɴ ᴡʜᴇɴ ɴᴇᴇᴅᴇᴅ. sɪɴᴄᴇ ɴᴏʀsᴇ ᴅᴏᴇs ɴᴏᴛ ᴏғғᴇʀ ᴛʀᴀᴅɪᴛɪᴏɴᴀʟ ᴘʜᴏɴᴇ sᴜᴘᴘᴏʀᴛ, ᴘᴇʀsɪsᴛᴇɴᴄᴇ ᴛʜʀᴏᴜɢʜ ᴀᴠᴀɪʟᴀʙʟᴇ ᴄʜᴀɴɴᴇʟs ɪs ᴋᴇʏ. ᴜsɪɴɢ ᴍᴜʟᴛɪᴘʟᴇ ᴍᴇᴛʜᴏᴅs—sᴛᴀʀᴛɪɴɢ ᴡɪᴛʜ ᴇᴍᴀɪʟ, ᴛʜᴇɴ ʟɪᴠᴇ ᴄʜᴀᴛ 𝟷_𝟾𝟽𝟽-(𝟾𝟸𝟽)-𝟾𝟺𝟿𝟹 , ғᴏʟʟᴏᴡᴇᴅ ʙʏ sᴏᴄɪᴀʟ ᴍᴇᴅɪᴀ ɪғ ɴᴇᴇᴅᴇᴅ—ᴄᴀɴ ɪɴᴄʀᴇᴀsᴇ ᴛʜᴇ ᴄʜᴀɴᴄᴇs ᴏғ ɢᴇᴛᴛɪɴɢ ᴀ ᴛɪᴍᴇʟʏ ᴀɴᴅ ʜᴇʟᴘғᴜʟ ʀᴇsᴘᴏɴsᴇ ғʀᴏᴍ ᴛʜᴇ ᴀɪʀʟɪɴᴇ 𝟷_𝟾𝟽𝟽-(𝟾𝟸𝟽)-𝟾𝟺𝟿𝟹 .